09-16-2024 03:25 PM - last edited on 09-16-2024 03:30 PM by LordArceus
The Meta Quest Pro headset is practically new. I have been using it to ADVERTISE Meta products and Virtual and Mixed Reality here in Brazil. We had a channel with 1 million followers on YouTube with about 10 THOUSAND Mixed Reality and Virtual Reality game videos, but the channel was PERMANENTLY BANNED due to the CENSORSHIP that happens in Brazil, we lost money, followers and content.
Coming back, everything was working PERFECTLY, but 2 days ago the headset updated and after booting, it updated the controls. It was restarted again, the left control appeared as connected but not tracked.
I unpaired the 2 controls. I did the factory reset 7 times. ONLY the right control paired. The left control does not complete pairing when it is pairing, a message appears instead: Headset connection lost.
I changed the Wi-Fi network security from WP3 to WP2 to WP to NO SECURITY.
I turned off 5G and connected to 2.4G. I changed 3 different routers.
I connected 2 different iPhones to pair.
I set up different networks for the iPhone and headset: Both on 5G, 2.4G, and then each one on different Ghz.
I can unpair and then pair the RIGHT controller, it works perfectly, Oculus X button, flashing red, 10 seconds, Oculus Y button and OK. The message Headset connection lost does not appear. I can play Beat Saber on the Headset, or Virtual Desktop, PCVR, Beat Saber on Steam, everything works and does not lose connection.
I can leave the right controller paired or unpaired, and try to pair the left controller. But, before completing, the HeadSet Connection Lost appears on the Meta App and does not pair.
Factory reset and PAIR right at the beginning WITHOUT CELL PHONE. Left DOES NOT PAIR, RIGHT PAIR.
System Version: 50436710071900330
Version: 69.0.0.576.352.641228209
Runtime Version: 69.0.0.570.355.641203395
OS Version: SQ3A.220605.009.A1
Right Controller Firmware: 1.43.1
Left Controller Firmware: unknown
Note:
1) I live in Brazil and have always actively created content for META. When we had 1 million followers on YouTube, we used 6 MetaQuest 2. Then we bought the Pro and sold all the other Quest 2s for financial reasons, we lost the channel and more than $150,000 in our YouTube account. And now the ONLY headset we have and that we take care of is defective due to a BUG on META UPDATE ERROR. What are we going to do?
...
Please, we ask URGENTLY for you to analyze the situation, I am available for a video call, to downgrade, to reset to another firmware, to do whatever is necessary, it is just not fair that I suffer the consequences of losing one or two controls due to a META update error, which requires us to do the updates.
09-23-2024 05:29 PM
Hello everyone. Please help me spread the word.
I'm explaining the problem at reddit.
Meta is purposefully damaging devices! They have a malicious update that checks if the download is from an unsupported country OR if the serial number is out of warranty. If either of these variables is positive, the update will damage one of your devices. Why are they doing this? To make MONEY! I paid $1,500.00 for a Pro and it was working perfectly. I had no intention of buying a Quest 3 at the moment. So for all the other customers like me, META would have to wait 6-8 years until I bought another headset... So let's GO INTO the user's house, install a faulty update and they will have to spend more money NOW.
I'll say it again: if someone comes to your house and BREAKS or DAMAGES something, they will have to pay. META wants to make money from us by breaking and damaging part of our devices.
09-25-2024 06:36 PM
09-30-2024 08:32 AM
I have a written e-mail from META saying the controller will be replaced without any cost.
And then META is not answering anymore. They DAMAGED my 100% controller and now what?
09-30-2024 09:18 AM
Honestly, I understand your dissapointment. I bought mine, second hard, a few months ago (it was practically new). Everything was working great until the last update. And now my right controller is blinking SOS in morse code and it's not working. The Meta app on my phone doesnt let me access the settings menu su that I can unpair the controller. Their support team is just unhelpful. I will share your story and def wont recommend Meta Quest 3 to anybody.
09-30-2024 05:06 PM
Please help me spread my story.
a month ago - last edited a month ago by LordArceus
That's the new message from another person from support.
de: | Meta Store Support <support@store.metamail.com> |
para: | "*redacted*" <*redacted*> |
data: | 3 de out. de 2024, 23:49 |
assunto: | Re: Resolved - Re: Case #07361048: MQP Left controller |
assinado por: | store.metamail.com |
Hello Marco,
Thank you for coming back to Meta Store Support.
My name is Han and I hope this email finds you well.
I hope this message finds you well. Thank you for reaching out to us regarding your recent concern with your device. We truly appreciate your loyalty and value you as a customer.
After reviewing your request, I regret to inform you that we are unable to provide a free replacement for your device, as it is unfortunately out of warranty. We understand how disappointing this may be, and we sincerely empathize with your situation.
I know this is not the answer that you are wishing for. However, my hands are tied on this matter. I am trying to assist you better on this issue
Please don't hesitate to reach out if you have any further questions or if there’s anything else we can do to assist you during this time.
Thank you for your understanding.
Sincerely,
Han
Meta Store Support
Stay connected with us on our Meta Quest Community!
thread::EEi9eZr5Lnq6FVQYTCr3eWc::
2 weeks ago
similar issue happened to me with the V68 update on my quest 2, my right controller used to work perfectly and after that update all the butons on it stopped working, sent more than 20 emails to meta and they refuse to give any help, always the default generic responses and telling me to buy a refurbished one when they dont even ship here to brazil and dont give any support at all, my headset is less than 1 year out of warranty and they just bricked my controller for no reason with this disgusting update and no fix till now on V71
2 weeks ago
Hey @S0raWasTaken,
Thank you for letting us know about the issue. We understand how frustrating it can be when your controllers won't pair. Rest assured, we're here to help.
Could you please reach out to us via private message? This way, we can better understand the situation and provide you with a quick and efficient resolution. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
2 weeks ago
Hey Sora, how are you? Very disappointed with META, right?
We both had a working headset and controllers, and after the update, META BROKE one of my controllers.
So, META had a malicious update and they checked if the Pro was out of warranty or if the downloaded originated from an unsupported country.
If one of those is true... Lets DAMAGE and make money!
2 weeks ago
Hey @BeatrizBrazil,
We totally get how frustrating this situation can be, and we're committed to resolving the controller issue for you.
Could you please reach out to us via private message? This will help us correct the problem more efficiently.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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