cancel
Showing results for 
Search instead for 
Did you mean: 

Meta Quest Pro keep restarting into black screen

YAWNS7
Honored Guest

I bought a Qpro and started to activate it. When i booted it 
it just showed me a logo than go in a black screen
i tryed it to side load, after that still goes to the blackscreen 
i tryed to factory reset, but it still interrputs by logo than goes into black screen
i tryed rebooting it
i tryed charge it to 100% and repeat all that stuff,  restart, factory reset, full off etc still black screen
i did a full uncharge by leaving it in black screen that plug it and try to do a factory reset, same result
i tryed to update it with meta website, but pc see this device as androind and if i proceed it shows an error, device doesnt have ADB (tryed different cables and ports too)



https://youtube.com/shorts/n9bAaU5QoEQ

1 REPLY 1

oculusness
Consultant

@YAWNS7  from the video, it seems that the headset is stuck in a boot loop. If it's new, I'd take it back to the vendor as something is wrong with the headset. It maybe that if you disconnect the battery from the headset in the headband, then you might be able to recover it.  

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?