Meta Quest Pro loses tracking and limits everytime I go out of passthrough

[daniperezz]

So, as the title says, I'm CONSTANTLY losing tracking and limits as soon as I go into an app.

I'm trying to test a couple apps we're developing, but it's nearly impossible to use the quest pro.

Here's a video of what's happening:

https://photos.app.goo.gl/geMC1N59ou2jsBEYA

FW is up to date, I've tried to restart, turn off fit check, face recognition, eye following... but it's the same. No advance.

I've seen similar problems, but apparently the "fit check - face - eyes" trifecta was, somewhat, effective. Not in my case.

[MetaQuestSupport]

Hey there,

We understand how important it is for you to be able to fully experience and immerse yourself in the VR experience that the Quest Pro has to offer. 

We'd be glad to look into resolving your issue and get you up and running again enjoying your Quest Pro! 

Here are some steps that we'd like you to try that may resolve your issue:

1. Clean the cameras on the headset and controllers with a dry cloth
2. Make sure your play area has enough lighting.
3. Clear Boundary history
   • Press the Oculus/Meta logo on your right controller
   • Click on the clock on the left side of the universal menu
   • Select Settings
   • In the settings panel, select Boundary
   • Select 'Clear Boundary history'
   • Redraw your Guardian boundaries by selecting 'Adjust Boundary' from the Boundary settings menu

If they do not work, and you need further assistance please send us a private message by selecting:

Our name to get to our profile page, or click here: Support

Next, click "Send a Message" to privately message us! 

Please remember, you must be signed into the community first to send us a private message.

[daniperezz]

I've, indeed, tried it before. And it's no use.

I've deleted everything I can possibly delete without factory resetting (which, I've read, isn't the solution either).

[MetaQuestSupport]

Thank you for your patience! 

We have had a look at your issue, and we understand your frustration.

A hard reboot may resolve your issue. It is not quite a factory reset, but here are some steps to follow in order to restart your Quest Pro and hopefully fix things for you: 

To restart your headset

1. With your headset on and powered on, press and hold the power button on the right-hand side of your headset until you've seen the Power off screen.
2. Select Restart. Your headset will turn off and then turn back on.

If you're headset is unresponsive or you're otherwise unable to restart your headset, you can do a force restart

1. Press and hold the power button for at least 30 seconds.
2. Wait 30 seconds.
3. If your headset doesn't automatically turn back on, press the power button until your headset has turned back on.

If these steps have not resolved the issue for you, please do not hesitate to get back to us so we can explore further options.

[daniperezz]

Nothing happened. It's the same.

I’ve also tried this to fix the issue with my Meta Quest Pro:

• I made sure my play area wasn’t too bright or too dark, removed any reflective surfaces, and ensured there was enough contrast between objects.
• I deleted the boundary history. I know this also removed the boundaries for all profiles, not just mine, and I retraced the boundaries afterward.
• I checked that tracking was enabled by going to the Quick Settings menu, selecting "Settings" at the top right, then "System," and ensuring "Headset Tracking" was turned on.
• I powered off the headset, waited a few minutes, and turned it back on instead of just restarting it.

Despite trying all of this, the issue persists.

[MetaQuestSupport]

Hey again, thank you for your cooperation and performing the relevant troubleshooting steps.

We would now request you to perform a factory reset a it may resolve your issue. In order to learn more about Factory resetting your device click here.

If factory reset doesn't help, feel free to let us know so we can investigate this in detail.
 

Hope to hear back from you!

[MetaQuestSupport]

Hey, we haven't heard back from you since!

We wonder if you still need assistance in this ?

[daniperezz]

I haven’t had the time yet to perform the factory reset. I’ll tell you the results as soon as I try it. 

[MetaQuestSupport]

Sure! Keep us posted!

[SgtBigMikes100 · Accepted solution]

Having the exact same issue, let me know if factory resetting it works before I do it to mine.