Meta Quest Remote Desktop Login Loop Windows 10

[DrSwarm]

Hello Everyone!

I have been trying to get Meta Quest Remote Desktop to work for my windows 10 pc for a while now and noticed many people seem to have the same problem as me but no solution. I currently can get it to work on my Microsoft Surface Pro 7 on windows 11 but really want it to work on my other pc. 

My issue is I open the app, it asks to login, edge takes me to the login page. I log in. It appears to connect similarly to what it looks like on my surface, but then after a few seconds asks me to login again. I've tried a ton of things to get this to work but no luck (used firefox browser, uninstalled app, uninstalled oculus app, disabled all firewalls, changed monitor resolution, ect)! Any ideas are greatly appreciated. 

[Xslayer300]

My  Meta Quest Remote Desktop is stuck on loading screen after I logged in.

It has been like this for 4 hours straight.

I am on a macOS Catalina 10.15.7

[MetaQuestSupport]

Hey there! We appreciate you letting us know about the experience you are having. This is no fun, and we know it is taking time away from your time in the VR world. We want to help and make sure you do not have this issue any longer. Mac isn't really supported for Link or PCVR. Please see our link cable requirements here so you can get a cable that can support your device. Please let us know if this worked for you! 

[MetaQuestSupport]

Hey there! We're just following up with you to see if you still need assistance. If so, please provide the information from our previous message and we'll assist. We hope you have a great day!

[carlointotaro]

Hi, I'm also having the same problem on two different computers, both on Mac Os Catalina 10.15.7 and Windows 11, is it possible to fix it?
Thank you

[MetaQuestSupport]

Hey, @carlointotaro, thanks for letting us know about your troubles with PCVR. We want to give you some information about PCVR capabilities and what might be holding you back from using the feature to its fullest capacity. First, you must have the PC capabilities listed on our website here. Macs and Macbooks do not have the capabilities for PCVR; however, you might be able to share pictures from the Quest to the computer but wouldn't be able to experience PCVR to its fullest. We hope the page on our website helps guide you in the right direction. 

[MetaQuestSupport]

@carlointotaro, We are hoping that the silence means we were able to give you some useful information. If, however, you are still having issues and feel like you might be able to utilize PCVR, then let us know. We want to help as best we can in every situation. To contact us directly you might want to hit us up over PMs by selecting our name to get to our profile page, or by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[carlointotaro]

Hi, I've contacted technical support, who I hope can fix the problem, thanks

[MetaQuestSupport]

Sounds good, @carlointotaro. If there's ever anything else we can help out with or if you have any questions that we could answer, please feel free to reach out to us! 

[MetaQuestSupport]

Hey there @DrSwarm! We hate to hear that you're experiencing this issue, so let's work together to get this resolved as soon as possible! 

You can start with a few best practices for using Meta Quest Remote Desktop:

• Make sure your headset and computer are on the same network.
• Connect your headset to Wi-Fi via 5GHz band, if available.
• Have your router in the same room as your headset or in line-of-sight, and at least 3 feet (1 meter) off the ground.
• Ensure your router's software is up to date.
• Check your computer's firewall settings.
• Close other apps or programs that are using your network.
• Reboot your router.

Let us know if that does the trick!