Meta Quest Remote Desktop Login Loop Windows 10

[DrSwarm]

Hello Everyone!

I have been trying to get Meta Quest Remote Desktop to work for my windows 10 pc for a while now and noticed many people seem to have the same problem as me but no solution. I currently can get it to work on my Microsoft Surface Pro 7 on windows 11 but really want it to work on my other pc. 

My issue is I open the app, it asks to login, edge takes me to the login page. I log in. It appears to connect similarly to what it looks like on my surface, but then after a few seconds asks me to login again. I've tried a ton of things to get this to work but no luck (used firefox browser, uninstalled app, uninstalled oculus app, disabled all firewalls, changed monitor resolution, ect)! Any ideas are greatly appreciated. 

[The_1st_Dark_Lord_Morgoth · Accepted solution]

Hey everyone! I heard back from our teams, and it looks like the issue should now be resolved, and you should be able to log into the desktop app now. If you're still having trouble logging in, I recommend creating a support ticket to provide logs for your computer, as this can help our engineering team look into this issue further. I hope this information helps!

[Tonybb8]

Hi @NathanSudo thanks for following up and reply! I followed the instructions to submit the feedback but the apps not allow me to submit.

Thanks!

[BlameChris]

I've tried and the issue still persists, the log in-log out loop. I'm also still unable to submit bug reports through the MQRD app as I get the error message. Is there an updated version we would need to download for this fix to help those of us still facing this issue?

[NathanSudo]

@Tonybb8  Sending you a DM with some other instructions to be sure you can submit the report -- I've also alerted the relevant team to the issue with submitting these reports and hopefully that will be resolved in the next version! 

In the meantime, if anyone is having the same problem and open to testing let me know and I'll send some new troubleshooting steps or stay tuned we are working on finding a solution as a community.  One member who tried these new instructions, did find it resolved their issue but most others are sending in log files to the team to hopefully get enough data points to pinpoint this issue.  As @BlameChris  shared we don't know if it's GPU related specifically but it does seem there's a frequent pattern of it involving Nvidia cards but that could just be one data point and not the cause of the issue.  

Chris and others have submitted some info to support and we're rounding up ticket numbers / case ids to be sure the right team is looking at these.  If you've already submitted a support ticket for the issue, please DM me your case id/ support ticket number and I'll try to get that added to  the list so it will be on the engineering teams radar who are looking into this.   Thanks for your patience!  I know this is frustrating and we all want to be able to use Workrooms smoothly.

[MetaQuestSupport]

Hi all! Thank you for your patience as we approach a busy holiday season. We just wanted to check in with you and see if you were still having any issues with the login loop that you were having. If you are still having any issues, please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!

[Delta427]

I'm still having the problem. I'm available to test the new troubleshooting steps you mentioned.

[BlameChris]

Still having the problem, will send a DM when I have some free time.

[MetaQuestSupport]

Hiya @BlameChris! Thank you for reaching out to us and letting us know you are still experiencing this issue. Take your time and when you do have some free time, we will be more than happy to speak to you over PM in order to get this fixed up. We hope to hear back from you soon! Have a great day! 

[same.agha.2023]

نعم 

[same.agha.2023]

نعم