Meta Quest Remote Desktop: Something went wrong. Please wait 2 - 5 minutes.

[AlexWhit92]

I cannot connect my Meta Quest Remote Desktop app to my Meta profile, and therefore I'm unable to use the Remote Desktop app. I'm using Windows 11 23H2. I have no pending Windows Updates, including Optional Windows Updates. I click sign in and my browser opens to this page:

If the image fails to load, it shows my facebook profile picture. It says "Continue as [my first name]?" Then there's a blue button that also says "Continue as [my first name]?" Then there's a white button that says "Not You?"

When I try "Continue as..." the Meta Quest Remote Desktop app opens again and says "Something went wrong. Please wait 2-5 minutes." When I try "Not you?" I'm prompted to log in with my Meta account. I log in, then Meta Quest Remote Desktop opens again and still says "Something went wrong. Please wait 2-5 minutes."

This was true about a week ago when I bought my Meta Quest 3. Today, when I booted Windows, I was prompted to update the Meta Quest Remote Desktop app. I updated and hoped this would change the behavior, but it behaves the same way.

[MetaQuestSupport]

Hi @AlexWhit92 

We would like to go through some back-and-forth troubleshooting with you to work out this issue. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hi again,

We're reaching out to see how everything is going. If you have any questions or still need assistance, we're here to help!

Best wishes,

Meta Quest Support