Meta Quest Remote Desktop Update downloads but does not install on Windows 11

[RodrigoUK]

Hi.
Every time I start my PC, I get the message that there is a new version of the Meta Quest Remote Desktop to download and install.
The problem is after the file is downloaded and I clink on install, the box simply closes and nothing happens.

Would anyone be able to shed a light on this issue?

Thanks!

[chris.632054]

Did not work for me...

[MetaQuestSupport]

Hi there,

Thank you for bringing this issue to our attention. We can see you are are trying but haven't been able to update or correctly reinstall the Meta Quest Remote Desktop software.
We would suggest you to uninstall and delete previous files of the app from your computer. And then reinstall it again following these steps:
 

1. Remember first you have to install the Meta Quest Link app. Go to https://www.meta.com/quest/setup and click Download software.
2. Select Repair.
3. If Windows asks you if you are sure you want to open this file, click Yes.
4. If Windows Defender prompts "Windows protected your PC", click More info, and then click Run anyway.
5. If your antivirus software restricts the file from opening, temporarily disable your AV and continue.
6. Please remember to re-enable your antivirus software once you have completed the repair.
7. Allow the repair process to run, download and install.
8. Launch the Meta Quest PC app

Then you will have to install the latest Meta Quest drivers.
 

1. Close the Meta Quest PC app.
2. Press the Windows key + R on your keyboard to open the Run command.
3. Enter C:\Program Files\Oculus\Support\oculus-drivers. (File path may be different per user based on the install location)
4. Open oculus-driver.
5. Open the Meta Quest PC app and then try to connect your headset again.

Finally, install the Remote Desktop app by following the steps on this link. Click here to be redirected.
 

Let us know how these steps work for you.
 

See you in VR!

[Origami4gamin_TTV]

Something I mentioned before in a different thread 

[Origami4gamin_TTV]

Always work for me

[MetaQuestSupport]

Hey there, if you are having issues with your remote desktop also and the steps provided in this thread do not help, please reach out to us via PM so we can work with you to further investigate this issue.

To send us a private message, please select our name to get to our profile page, Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[nalex66]

The problem went away for a couple days after my last uninstall, but started again a couple days later. Did the install loop a few times, until I told it to "Skip This Version" (the update WAS installed, but the pop-up kept saying that I had the old version).

Today, instead of the update pop-up, I kept getting Remote Desktop auto-starting and asking me to log in to continue. Closed it several times, but it kept restarting. I've uninstalled it once more, we'll see what happens.

I don't use Workrooms or Remote Desktop. I use Link for desktop access. I don't even want this app, I just want it to stop pestering me about unneeded updates.