Meta Quest Remote Desktop app doesn't respect startup settings

[fahdriyami]

The Meta Quest Remote Desktop app on Windows 11 insists on launching automatically every time Windows boots even though I have the setting unchecked.

It's also annoying that the app doesn't show up under Startup apps in Task Manager so that I can disable it from there.

Submitting feedback via the app doesnt work either. It seems to want to open the old Windows Mail app before opening the new Outlook app in Windows 11 23H2, and then does nothing.

 

[Zaw99]

I'm having the same issue. How such a basic functionality does not work is beyond me - I have never seen a single autostart service that does not respect startup configs in my whole entire life. Mindblowing.

1. Windows + R
2. Type services.msc and enter
3. Find OculusRemoteDesktopService
4. Right click on properties and either set the startup option to manual or disabled (you will have to turn it on to launch it manually)

[MetaQuestSupport]

Hey there @Zaw99, That's a little strange. We'd be happy to look into the problem you are having with your remote desktop start-up so that you can have the best user experience. Here are some troubleshooting steps:

1. Uninstall the Oculus PC App
2. Uninstall the Remote Desktop app
3. Reinstall the Oculus PC App
4. Reinstall  the Remote Desktop app
5. Restart and relaunch the applications

Has this issue just started happening, or is this something that always happens? Please let us know if this helps you. Wishing you happy gaming!

[NathanSudo]

@MetaQuestSupport do you think there's any relationship between the Oculus PC app and the Meta Quest Remote Desktop? 

I'm surprised to see that mentioned in the instructions for troubleshooting but it would be good to know if one has any impact on the other.

I know the team has been alerted to the bug report issues, we've reported this recently from the Workrooms Community because it makes sending issues much more difficult without it working.

Hopefully it will be resolved soon along with startup toggle and the login issues.

[MetaQuestSupport]

Hi there @NathanSudo, we appreciate you submitting a bug report already! This is great news, since we definitely want this Remote Desktop issue to be looked into as soon as possible. While we don't have an exact fix for this, we do try our best to offer troubleshooting options like uninstalling and reinstalling both apps. The PC app shouldn't have an effect on the Remote Desktop app, but it never hurts to try! Please let us know if you're still having any issues; we'd love to help in any way possible.

[MetaQuestSupport]

Hey there @NathanSudo, we were just reaching out to see if you were able to resolve your Remote Desktop issue! If you ever need help, please reach out to us. We want to do all that we can to help you have the best experience.

[yohanYakuza · Accepted solution]

[EDIT Update Solved Issue]

I am having this issue as well, I unchecked have this app on startup but it still startsup with computer and its not shown under startup apps.

These are my settings

And this is the response 

Edit: I have updated the app to v1.33.0.1.70 and this issue is fixed! 🙂 Glad to see it! 

[MetaQuestSupport]

Hey there! Thank you so much for updating us on this issue you were experiencing! Don't hesitate to reach out if you ever need any other assistance! 

[LightPlayz]

As of now, it still doesn't respect startup settings. It's not even listed in startup tasks, but does everytime, and takes up too much CPU when trying to shut it down. I have to use task manager every time. Not sure if this is still relevant or just me. I fixed it manually through services manager.

[Hairboy]

Agreed - this issue is still not solved for me, since a recent Oculus app update it now does not appear in Windows Startup apps, has no option within the Oculus app itself to toggle startup behaviour, and consumes monstrous amounts of CPU until I manually kill it...including all the processes that remain running even after the app itself has been closed. Meta Link App Version 62.0.0.235.346 (62.0.0.235.346)