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Meta Quest Remote Desktop.exe crashing in background

PhailSnail
Explorer

After the recent update, my cursor constantly flashes the working in the background circle. In task manager 'Meta Quest Remote Desktop.exe flashes then suspends followed by a windows problem reporting and repeat. I uninstalled the software and reinstalled it from the website and the issue started up again as soon as the install was complete. Any suggestions on how to fix this?

2 ACCEPTED SOLUTIONS

Accepted Solutions

Delete 'RemoteDesktopCompanion.exe' from Program Files/Oculus/Support/oculus-remote-desktop

View solution in original post

Once you've stopped OVRServiceLauncher you can stop the other two and then delete 'RemoteDesktopCompanion.exe' from Program Files/Oculus/Support/oculus-remote-desktop

View solution in original post

67 REPLIES 67

sbdykes
Protege

I am seeing the same thing.  The windows event viewer shows that RemoteDesktopHelper.exe is crashing over and over again.  Aside from the background system churn, this also causes window focus to go in and out every time it restarts, which is extremely disruptive.

- <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>100</Task>
  <Opcode>0</Opcode>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2024-11-11T22:08:36.4458015Z" />
  <EventRecordID>315424</EventRecordID>
  <Correlation />
  <Execution ProcessID="0" ThreadID="0" />
  <Channel>Application</Channel>
  <Computer>sbd-PC</Computer>
  <Security />
  </System>
- <EventData>
  <Data>RemoteDesktopCompanion.exe</Data>
  <Data>3.20.0.105</Data>
  <Data>2eb4b305</Data>
  <Data>RemoteDesktopCompanion.exe</Data>
  <Data>3.20.0.105</Data>
  <Data>2eb4b305</Data>
  <Data>c000001d</Data>
  <Data>00000000008cb168</Data>
  <Data>345c</Data>
  <Data>01db3486413bd16c</Data>
  <Data>C:\Program Files\Oculus\Support\oculus-remote-desktop\RemoteDesktopCompanion.exe</Data>
  <Data>C:\Program Files\Oculus\Support\oculus-remote-desktop\RemoteDesktopCompanion.exe</Data>
  <Data>d0187786-6aec-46dd-b929-7c81593eb8d6</Data>
  <Data />
  <Data />
  </EventData>
  </Event>

Going into Services and stopping the "Oculus VR Runtime Service" does stop the crash/restart/focus spam, but obviously that prevents actually using the headset.  When that service is started/restarting, the crashing cycle begins again.

Jamonster123
Protege

Hoping this gets fixed next update since it seems to be happening quite a bit

 

Edit: Deleting 'RemoteDesktopCompanion.exe' from Program Files/Oculus/Support/oculus-remote-desktop seems to have fixed this for me (if a different error is now shown instead, go to settings, beta, then restart, restarting with task manager might work as well.)

Holgihood
Honored Guest

Same problem here since an automatic update this morning.

The mouse pointer is constantly flickering, ovrserver_x64.exe permanently uses 20% of my CPU, RemoteDesktopCompanion.exe causes new crash dumps every second. I stopped the “Oculus VR Runtime Service”, which solved the problem for the moment.

Hope there will be a solution soon...

FireHawkX
Protege

Since the last update from yesterday I am also getting problems with this file :
C:\Program Files\Oculus\Support\oculus-remote-desktop\RemoteDesktopCompanion.exe

It breaks my "wait chain" and prevents some of my other programs from running properly...

If i end task in the task manager, just like a virus, it auto restarts immediately... and since the file is always in use, i cannot delete it either...

By stopping the "OVRService" the RemoteDesktopCompanion.exe automatically stopped and was removed from the running processes... and the problem was immediately fixed.


Delete 'RemoteDesktopCompanion.exe' from Program Files/Oculus/Support/oculus-remote-desktop

Once you've stopped OVRServiceLauncher you can stop the other two and then delete 'RemoteDesktopCompanion.exe' from Program Files/Oculus/Support/oculus-remote-desktop

FireHawkX
Protege

Yeah but... isn't that file and service actually used for something??

Shouldn't they ... like... FIX the problem instead of just having user delete a problematic file? 🙂

I am not quite certain what that file or service actually do either... I have not yet tested my Q3 headset since yesterday update and will do so in about 30mins 😉

I believe it's used for streaming the desktop (without a cable) to your headset (for me, using an original rift cv1, it doesn't matter) but I think you can still use a cable to view the desktop from your headset, just not wirelessly.