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Meta Quest Remote Desktop stuck on Loading screen after installation

elytrunks
Honored Guest

Hello,

I have a Quest 2 and a Mac Pro mid-2011 with MacOS Catalina 10.15.7, and I have installed the Meta Quest Remote Desktop app, and it's stuck on loading screen after logging into my Meta account.

Screen Shot 2023-01-23 at 11.55.43.png

It's been like this for a while now, so I'm sure it's just stuck.

 

 

When I connect on my Quest 2, it doesn't appear as if there's a computer available either.

 

Can anyone advise?

 

Thanks!

10 REPLIES 10

MetaQuestSupport
Community Manager
Community Manager

Hey there, @elytrunks! We see that you are experiencing some issues with your Meta Quest Remote Desktop App. We definitely understand how troublesome that can be and we'd love to help you get this issue sorted out as quickly as possible! We'd recommend manually uninstalling and re-installing the app by performing the following steps: 

 

1. Disconnect the Rift/Link cable from the computer.

2. Disconnect your computer from the internet.

3. Backup any necessary content.

    • You can find steps on how to do so by clicking here (https://store.facebook.com/help/quest/articles/headsets-and-accessories/oculus-rift-s/rift-backup-co...).

4. Reboot into Safe Mode.

5. Uninstall Oculus PC app using the Control Panel.

6. Delete all Oculus folders from the following folder:    

    • C:\Program Files

7. Remove any Oculus folders from the following locations:    

    • C:\Users\YourUserProfile\AppData    

    • C:\Users\YourUserProfile\AppData\Local    

    • C:\Users\YourUserProfile\AppData\LocalLow    

    • C:\Users\YourUserProfile\AppData\Roaming    

    • C:\OculusSetup-DownloadCache

8. Restart your computer in normal mode.

9. Reconnect your computer to the internet.

10. Install Oculus PC app again using the setup tool from our website here (https://store.facebook.com/quest/setup/).

11. Reconnect the Rift/Link cable and re-test the headset.

 

Please let us know if this resolves your issue. We will be standing by just in case further assistance is needed! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey guys,

 

Do I absolutely need the Link cable, or can I connect wirelessly? 

 

'Cause I actually don't have the cable, and didn't know it was needed!

Hey, hey! No worries, we'd love to look into this further with you to see if there are some other options for you to connect other than using the Link Cable. We would like to get you over to our dedicated Support Team so that we may gather your logs and review your PC compatibility. Please click here to connect to a specialist so that we may further assist you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

It's really funny how you replied with instructions for the Windows version even if the original post includes a MacOS screenshot.

Anyways...

I also have the same issue. I have MacOS Catalina 10.15.7 on my Mac mini (late 2012). Everything (including audio) was working perfectly until I decided to try Meta Quest Remote Desktop software for MacOS. After I installed it I've lost all audio on my mac. Trying to fix I've found this:

***Meta Quest Remote Desktop installs a virtual audio device to enable streaming audio from your computer to your headset. Removing Meta Quest Remote Desktop by dragging the application to the trash will not uninstall the virtual audio device. Please run the uninstaller to completely uninstall Meta Quest Remote Desktop.***

Since your app does not have an uninstall option, or maybe it gives that option after the "loading" screen which it's stuck on forever, now I have lost all audio on my mac because of your software. The coreaudiod process is simply not running and can't be activated/restarted/restored.

All my audio devices are lost.

 

Any help?

 

 

 

vpamir
Explorer

Fixed it.

You have to manually delete the file OculusRemoteDesktopASP.driver in the /Library/Audio/Plug-Ins/HAL folder.

"Olmuyor böyle Meta..."

Xslayer300
Explorer

Mine does the same thing

It is on a MacBook not a Windos PC

Hey there, have you already tried the troubleshooting method that @vpamir had mentioned?

In the time of your life, live - so that in that wondrous time you shall not add to the misery and sorrow of the world, but shall smile to the infinite delight and mystery of it.

P.S., I can beat you at One Piece TCG and Black Desert Online.

oliviaann.353331
Honored Guest

I searched on every forum on internet and eventually end up fixing this by using to the windows update blocker.