02-17-2024 07:03 PM
I'm stuck on the "Pair your headset with the Meta Quest app to continue." step during the Meta Quest 3 setup. The smartphone app tells me to "Allow permissions", which I have already done. I have "Use precise location" enabled as well. Pressing the blue "Continue" button does nothing. The Meta Quest 3 button is greyed out. I have a code displayed in the headset that I'm supposed to input somewhere in this app. What do I do?
My Meta Quest app is up to date. I have already installed all system updates on my smartphone. My smartphone and Meta Quest 3 are on the same WiFi network.
See screenshots:
Solved! Go to Solution.
02-18-2024 08:32 PM
I had the same problem. Make sure your location is turned on from the swipe down panel.
02-18-2024 08:32 PM
I had the same problem. Make sure your location is turned on from the swipe down panel.
02-21-2024 02:19 AM
thank you so much this was the problem i was having and turning on location fixed it.
10-05-2024 01:09 AM
Uhm It still doesn't work for me and it still does nothing
10-05-2024 02:26 AM
Hi @Reedhbrnj,
Thanks for reaching out to Meta Quest Support! We understand you're having issues with pairing your headset to the Meta Horizons app. We'd love to help you sort this so that you can get on with enjoying your VR experience!
Firstly, please could you confirm if you're able to see the pairing code? If not, we would recommend trying the following steps:
Thanks in advance! We look forward to hearing back from you and being able to help you further.
10-06-2024 02:33 AM
Hey @Reedhbrnj ,
We wanted to check in and see if the steps above resolved your issue?
Our DM's are always open if you need more help . Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
12-03-2024 12:20 PM
many thanks, solution working with me 🙂
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