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Meta Quest app - stuck on the "Pair a new device" screen

CrystalBlue1618
Honored Guest

I'm stuck on the "Pair your headset with the Meta Quest app to continue." step during the Meta Quest 3 setup. The smartphone app tells me to "Allow permissions", which I have already done. I have "Use precise location" enabled as well. Pressing the blue "Continue" button does nothing. The Meta Quest 3 button is greyed out. I have a code displayed in the headset that I'm supposed to input somewhere in this app. What do I do?

My Meta Quest app is up to date. I have already installed all system updates on my smartphone. My smartphone and Meta Quest 3 are on the same WiFi network.

See screenshots:

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1 ACCEPTED SOLUTION

Accepted Solutions

Nanasiah
Honored Guest

I had the same problem. Make sure your location is turned on from the swipe down panel. 

View solution in original post

6 REPLIES 6

Nanasiah
Honored Guest

I had the same problem. Make sure your location is turned on from the swipe down panel. 

thank you so much this was the problem i was having and turning on location fixed it. 

Reedhbrnj
Honored Guest

Uhm It still doesn't work for me and it still does nothing

Hi @Reedhbrnj,

 

Thanks for reaching out to Meta Quest Support! We understand you're having issues with pairing your headset to the Meta Horizons app. We'd love to help you sort this so that you can get on with enjoying your VR experience!

 

Firstly, please could you confirm if you're able to see the pairing code? If not, we would recommend trying the following steps:

  1. Ensure the mobile app and headset are on the latest available version
  2. Ensure your phone and headset are connected to the same network, on the same frequency
  3. Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.)

Thanks in advance! We look forward to hearing back from you and being able to help you further.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey @Reedhbrnj ,

 

We wanted to check in and see if the steps above resolved your issue? 

 

Our DM's are always open if you need more help . Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

many thanks, solution working with me 🙂

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