08-23-2024 11:50 AM - last edited on 08-24-2024 07:54 AM by WootM4ge
I want to speak with a meta quest customer service representative with a list of questions, however it seems that isn’t an option… I have tried now for hours with no luck. So this is my last resort. The nursing home I work for just got money approved to purchase up to 6 oculus quests for recreation programming. However we need to know what options are best and how things would work together. For example, is there a way to have a “family account” in which a game bought on one quest will be available for all our quests, or would they force us to buy 6 copies of the same application. And can our residents interact with each other in VR on the same “family account” or would each quest need to be on a separate account?
08-23-2024 12:09 PM
Hey there @Tarrrec! Welcome to the community!
You're in the right place, and there's a few ways to get in touch with the team here! I can get the support team looped in to help out, or you could message them directly on their profile. Just click the 'Send a Message' button on the right-hand side.
In the meantime, I can actually answer your first few queries!
So, you can indeed share apps from a main account using the App Sharing. This would allow an app to be purchased once, installed on multiple headsets, and used on individual accounts. There are, however, a few drawbacks.
Shared apps can only be used by one user at a time, so to have six people using the same app, you would to purchase individual copies. That also, in a way, answers your interaction question as you could only have one headset running the app at one time, so no interaction would ever be possible.
If you have any other questions, give me a shout! Always happy to help.
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset