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Meta Quest not working after not using for a while

BabyBat94
Honored Guest

As the title suggests, I haven't used my quest for a while. Its the original one and when I booted it up for the first time in a while it wasn't able to load anything. Couldn't load apps, the store nothing really aside from settings. I found a solution saying to connect to it on the app, so I redownloaded the app (new phone since I last used it) and signed in. It wanted me to update my account to a meta account which I did but now whenever I try to connect to my headset via the app it says 'found headset' but never moved from that screen. I still cannot use my headset. I also noticed that after updating my account to a meta account that none of my purchased games show on the app. I had beat saber and a couple of others but they're not there now.

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hi @BabyBat94! Thank you for reaching out to us in regards to this matter. We understand how important PCVR gaming is to you and we would love to help you keep playing. In order for us to do so, please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!

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