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Meta Quest pc app always says headset is connected when it is not and link cable wont be recognized

SirDucc
Honored Guest

This only started recently. I was using my link cable and it was being recognized but every time i tried to start quest link it would say pc disconnected. After that, it would not read my cable at all. The Meta Quest Link app would say that it is connected and active but the link cable was not plugged in to the headset. I tried airlink but it still wouldnt work. The Meta Quest Link app says its connected but it also says theres a general device problem. Ive tried plugging the link cable into different ports on my pc but it wouldnt work. I also restarted the Meta Quest Link app with no success.

EDIT: I may be one of the dumbest humans alive. I had to turn my pc off and on again

2 REPLIES 2

LaserDisk
Meta Quest Support
Meta Quest Support

Hey, don’t be so hard on yourself, @SirDucc ! We’ve all been there with the classic “did you try turning it off and on again?” moment. I’m sure your post will help someone else dealing with the same problem.

The future of home entertainment!

TomCgcmfc
MVP
MVP

Ya, I've also noticed that since the meta-link pc app updated to v68 I've often needed to restart everything (including my PC) for Link to work properly.  I have sent a bug report on this.  Cheers.

i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 32Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with Etsy lens mod and Index Controllers
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