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Meta Quest + subscription

BiscuittBob
Explorer

During my 6 month free  trial of Meta Quest+ I chose not to cancel my subscription. I paid for a yearly subscription but I only received 6 months instead of a year. I was under the impression that the 6 month trial was free and not part of the yearly subscription if I decided to subscribe. If there has been an error and I should have received a year, how do I go about resolving it? 

1 ACCEPTED SOLUTION

Accepted Solutions

Hey there! I've been following up with the teams regularly, but there haven't been any updates yet. As soon as I get an update, I'll let you know!

Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.

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22 REPLIES 22

MetaQuestSupport
Community Manager
Community Manager

Hey @BiscuittBob! We see you are having questions about the subscription service for Meta Quest+ and would love to look further into this for you! 

If you can send us a PM since we will need to ask some additional information from you. 

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We can't wait to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

We realized that we have not heard anything back from you since our most recent interaction regarding the issue that you are having. Please do not hesitate if you still need further assistance. We are here to help you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I have a question I can’t seem to get any information on- does Meta count the free six month trial period of Meta Quest + toward the yearly subscription if one decides to subscribe? I completed the 6 month trial - decided to subscribe to the yearly subscription and only received 6 months. Wasn’t the trial period free as a promotion of buying the Quest 3?

We understand how this could be confusing. Thank you for reaching out about the Meta Quest + promotions we are having. We would like to let you know that once you complete the 6-month free trial, you will then be charged for the yearly subscription to Meta Quest+. Also, your credits will be added automatically once the annual subscription is active. 

 

We hope that we answered your question that you had. Let us know if there is anything else we can help you with. Please do not hesitate to reach back out for further assistance or if you have any further questions. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Yes- I understand that the subscription starts once the trial is complete- I don’t understand what you mean by credits - I just want to know if the 6 month trial is considered half of the yearly subscription when the subscription kicks in - so a subscriber actually has only 6 months left on the subscription. 

The 6-month subscription is separate from the yearly subscription, so as explained, if you have a 6-month subscription and would like to upgrade to the yearly subscription, you would have to wait for it to end before the yearly subscription would start.

 

We hope that we understand the question that you are asking regarding the 6 month subscription and yearly subscription. Please don't hesitate to reach back out if you have any further questions. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Are you an AI ? 

Let’s try this again. When I purchased my Quest 3 I was offered a free 6 month trial to Meta Quest +. I took the offer and when the 6 months expired I was charged  for it . 

If the offer was for a free 6 months, why was I charged for it? 

Hey there, @BiscuittBob! You should have gotten the 6-month free trial subscription if you purchased a 512GB Quest 3 headset. If that's the case and then you purchased a yearly subscription, then it should add a year at the end of the current 6-month free trial the day it ended and you were then charged.  If your subscription suddenly ends before the year is up, please send a private message to support or create a case with the support team. I hope this information helps!

Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.
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