During my 6 month free trial of Meta Quest+ I chose not to cancel my subscription. I paid for a yearly subscription but I only received 6 months instead of a year. I was under the impression that the 6 month trial was free and not part of the yearly subscription if I decided to subscribe. If there has been an error and I should have received a year, how do I go about resolving it?
Thanks for the first response that makes sense. I purchased a Quest 3 - received my 6 month free trial and after I paid for the yearly subscription, received only 6 months more instead of a year. My expiration date is Nov 1, 2024 and should be May 1, 2025. It’s as though they included my 6 month trial as part of my yearly subscription. I’ve already gone the ticket route and barely received any help . I’m at the point that I’m considering filing a complaint with the Better Business Bureau in order to get a response from Meta.
I completely understand. I can definitely bring this up to our internal teams so this can be looked into further. Once I hear back from them, I'll let you know what they've said.
Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.
Not a problem, and I'm glad to hear that you've been enjoying Quest+! I have some good news. I just received word that the internal teams are looking into to this. I'll let you know when they reach out to me again as soon as I can!
Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.
Hi- hope you had an awesome weekend! Have you heard anything about my Meta Quest + situation? Just checking in to see if there was any progress. Thanks
Hey there! I've been following up with the teams regularly, but there haven't been any updates yet. As soon as I get an update, I'll let you know!
Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.
Was situation was resolved. They merely cancelled my subscription, refunded the cost and I resubscribed. I’m happy with the outcome, you guys are great!
That's great to hear! I'm happy to know that you were able to get a refund for the Quest+ subscription so you could repurchase a full year and enjoy the games that come out during that time. If anything else comes up, feel free to let us know on the forums, and we'd be happy to help!
Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.
I took out a Meta Quest + subscription on May 1. I paid for 1 year and instead they gave me 6 months. I sent them proof on their chat area and they agree with me. It shows my rebilling date is Oct 29, 2024 instead of May 1, 2025. They have yet to fix it after 5 weeks. I have been told repeatedly how it will be done and last chat before today I was told give another 5 - 7 business days and it's been past that and still nothing done. I wrote to Mark Zuckerberg and other executives at Meta and been totally ignored. I had to fight for the bonus that came with a 1 year paid subscription since the system took it as 6 months. This has been a nightmare and I am so sick of being ignored and put throught this due to Meta's error.
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