During my 6 month free trial of Meta Quest+ I chose not to cancel my subscription. I paid for a yearly subscription but I only received 6 months instead of a year. I was under the impression that the 6 month trial was free and not part of the yearly subscription if I decided to subscribe. If there has been an error and I should have received a year, how do I go about resolving it?
I have a feeling this is the situation for everyone who like you got 6 months free Quest + with their Quest 3 purchase. I have the exact same problem and I was not offered a full refund and then told to resubscribe. I have just been ignored and told it would be fixed.
I did that and it did nothing. Support has been useless for 5 weeks now. Clearly Meta messed up the promotion for the FREE 6 months that came with the Quest 3 512gb version.
Hey there! I'll be able to look further into why you haven't received a reply from the team, and maybe get you a resolution quicker if you just let me know on what platform did you contact support? 🍒
We'd really like to look into this for you, can you please reach out to use privately?
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