02-26-2025 02:41 PM
I have the first meta quest (the one with 2 camera on top and its black). I did a factory reset on it, created a new account and went through the pairing steps on the app but it wont let me use the headset. when i look in the headset it says to finish set up on the app but when i go on the app it says i need to watch the set up and wellness video but the video will not work. i keep trying and i have gotten on a computer to try and watch it but i cant find it and the search bar doesnt help me. Can someone help me with this?
02-27-2025 02:43 AM
Hi @Eangell222 🙂
some users said they could make it work by using an older version of the mobile app......look at that thread:
. Solved: Meta support doesnt't recognize my Oculus Quest (1... - Meta Community Forums - 1274215
02-27-2025 06:55 AM
How do I even go about downloading the older version?
02-27-2025 07:19 AM
Look in the thread above.
In the solution @ED__209 provided a link where you can dowload an older version of the mobile app.
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