cancel
Showing results for 
Search instead for 
Did you mean: 

Meta Quest

Eangell222
Honored Guest

I have the first meta quest (the one with 2 camera on top and its black). I did a factory reset on it, created a new account and went through the pairing steps on the app but it wont let me use the headset. when i look in the headset it says to finish set up on the app but when i go on the app it says i need to watch the set up and wellness video but the video will not work. i keep trying and i have gotten on a computer to try and watch it but i cant find it and the search bar doesnt help me. Can someone help me with this?

3 REPLIES 3

Choleni
MVP
MVP

Hi @Eangell222 🙂

some users said they could make it work by using an older version of the mobile app......look at that thread:

. Solved: Meta support doesnt't recognize my Oculus Quest (1... - Meta Community Forums - 1274215  

How do I even go about downloading the older version? 

Look in the thread above.
In the solution @ED__209  provided a link where you can dowload an older version of the mobile app.

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?