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Meta Referral Credit Not Received

Kuriishi
Explorer

So, I recently got a referral link from a friend to activate a Meta Quest 3. So I created an account and accepted the referral before activating the device. However, I didn't receive the credit for doing so ($60 or regional equivalent for the current Christmas Promo, £46 in my case, according to the referral page).

I have followed the instructions here including factory resetting the device and trying again, multiple times, accepting the referral before activating the device and still I haven't had any success in receiving the credit. 

So, I created a support ticket but it says that they'll respond within 2 working days, which is troublesome because that is also when the Winter Sale ends on the Meta Store and I was hoping to use that Store Credit on stuff in the sale so I can actually do something with this headset I've bought

I'm at a bit of a loss of what to do now 😳 @MetaQuestSupport

1 ACCEPTED SOLUTION

Accepted Solutions

I'm sorry to hear that.

Yesterday, Support got back to me again via email, in the email thread from the support ticket earlier. They asked for the serial number of my device and after that they were able to see the issue and added the credit to my account. So, I would try and talk to support through the ticket system if you aren't getting anywhere with the PMs on the forums.

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8 REPLIES 8

Benn.c1991
Honored Guest

Unfortunately it dose state up to 30 days for any credit to be put onto the account mine took 3 days 

I reached out to support on the forums here and they said to wait 7 days before following it up, as it can take that long for it to be added. So, I think I may miss out on the current Winter sale which is a little disappointing

TonyBee81
Honored Guest

The same thing happened to me. I started a PM conversation with MetaQuestSupport. They asked for all kinds of info, then told me to wait a few days to see if it goes through. It didn't. When I restarted the conversation after that, the whole thing started over. I had to send them all the same info again, and they told me to wait until today to see if it goes through. It hasn't. And now they aren't responding. The customer service here is an absolute joke.

I'm sorry to hear that.

Yesterday, Support got back to me again via email, in the email thread from the support ticket earlier. They asked for the serial number of my device and after that they were able to see the issue and added the credit to my account. So, I would try and talk to support through the ticket system if you aren't getting anywhere with the PMs on the forums.

TonyBee81
Honored Guest

How? How do I create a support ticket? Do you have direct link? Every link I find takes me to some support page where I have to shuffle through six other pages with questions about my problem with pre-made answer options that don't apply to my situation that never ends with any actual way to create a support ticket. I feel like I'm losing my mind. (Thanks for your help, by the way.)

Kuriishi
Explorer

Here is the Support Page

If you go through the options;

  • Account
  • Using a a quest device
  • My issue isn't listed here

That will get you to the page where you can fill in your info and submit a ticket

Also, if you give them the info they were asking for in the PM in the support ticket, in advance, hopefully you get it resolved quicker. Best of luck to you

Hey there, @TonyBee81. Thanks for reaching out! Having access to your referrals, credits, games, and purchases is definitely a top priority for us, and you shouldn't have to miss out for long! We do want to let you know that we take our users' privacy and security extremely seriously here. Due to the nature of this issue, we would like to ask you to send us a private message. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear back from you as soon as possible.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi there, @TonyBee81. We wanted to follow up with you and see if you were able to see our last message, where we detailed how to reach out to us through a private message. We will be patiently waiting for your response and hope to get your referral issue taken care of.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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