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Meta Store April sale not appearing

Dedmytas
Explorer

Hi,

So apparently there's a meta store april sale going on, but I cannot see it, neither it the meta quest link app, nor in my Quest 3.

Is the sale not for my region? I am in Europe, Lithuania.

1 ACCEPTED SOLUTION

Accepted Solutions

Choleni
MVP
MVP

Hi @Dedmytas 🙂

I saw several posts from users that can not see the April sale.

To what Meta support said HERE this might happen because of the region you live.
Sadly, Lithuania is not one of the Meta Quest supported countries and regions.

View solution in original post

9 REPLIES 9

Choleni
MVP
MVP

Hi @Dedmytas 🙂

I saw several posts from users that can not see the April sale.

To what Meta support said HERE this might happen because of the region you live.
Sadly, Lithuania is not one of the Meta Quest supported countries and regions.

MetaQuestSupport
Community Manager
Community Manager

Hey @Dedmytas and @Choleni! In order to keep our offers fresh, we periodically run promotions for randomly selected customers. It appears as though the promotion you are referring to is not available for you at this time. We do encourage you to keep your eye out for future sales! Please let us know if you have any other Meta related questions or concerns. We look forward to your response!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

That is an absolutely BS response! I can never, ever see Meta store sales on my account, yet my wife (with her separate account) always does. My conclusion is that I should buy everything via the Steam store instead. Given that Meta is hemorrhaging money and depends heavily on game sales, driving people away from your store is a very foolish move. You seriously need to rethink this policy. And by the way, I am in the USA, so this is not a regional issue.

Hello there! If this is an issue you're experiencing whenever there are promos I recommend submitting a bug report! If you're within their supported countries and having this issue it might be a bug.

In addition you can get connected with @MetaQuestSupport by going to their profile and clicking "Send Message". They can get a better look into this for you as well!

Just check for the information our MVP provided incase you're not within those support countries. 

We are all mad here.

I DID contact support, repeatedly. Below is one of the emailed responses I received. They never followed through on it. To say the least, I am not pleased with Meta support!!! You are seriously foolish to treat your customers this way, especially those like myself who are big spenders in the Meta store. Ever since getting my two Quest 3 devices a few months ago I had been frequently praising your company and products in social media. But that has now ended. Also, I am not pleased by YOUR (automated?) response, since you obviously did not actually read the comment I posted (which noted that I am in the USA). —Tom Burke (ReactiveLight)

---------------------------------------------

"Thank you for the details provided!

I understand that you're having issues with seeing the April Sale. I know how important it is for this one to get fixed right away. Please allow me to look into this.

As we continue to work on a resolution, I would like to inform you that we will be coordinating your case with our specialist team to look into this further so we can look into other possible resolutions on this.
Once we have an update from our team, we will contact you immediately via email."

I agree with you completely and feel the same way.
they give you sales in the beginning to get you hooked on VR. Then cut you off after spending hundreds to thousands while promoting meta to friends and family. 
Sounds like normal greedy marketing and discrimination. I just don’t understand why rub it in by sending me emails promoting sales to the email blocked from all sales?

Your response makes no sense. We get all sales until April Mega sale. Now we are blocked from that and all sales after. 
You can see the sale logged out but get full price logged in. 
You give us sales in the beginning to get us hooked on VR. Then cut you off after spending hundreds to thousands while promoting meta to friends and family. 
Sounds like normal greedy marketing and discrimination. I just don’t understand why rub it in by sending me emails promoting sales to the email blocked from all sales?

I will only be supporting Steam, Psvr2 and other companies that treat customers equally 

Hi,

Look at what people are saying, your replies don't make sense.

Why does it matter if I'm logged in or out? I'm still in the same place.

Also, I sent multiple bug reports to you guys, you never reply.

Hi @Dedmytas 🙂

I think there is a misunderstanding.

Nobody gets a response to a bug report. It's just a report from user to Meta.
The purpose of a bug report is to inform Meta that something is wrong

If you would like an answer to a question or need help from support, you must either open a support ticket or send a PM @MetaQuestSupport 

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