cancel
Showing results for 
Search instead for 
Did you mean: 

Meta Store Freezes When Attempting to Download Game Trials

Sinaloa187
Honored Guest

I've researched this subject quite a bit and there doesn't seem to be any sort of clear answer. The only solution I've seen support post is to do a factory reset, and even that doesn't seem to be working. And these posts were from over a year ago.

I can't download game trials from the Meta Store on my Meta Quest 3S device. As soon as I click the "agree & download" button, I get "Query Error: Error performing query" and I'm unable to click the OK button and the store app freezes. Of course this isn't an issue when actually buying a game...

I'm not going to waste my time with a factory reset if Meta refuses to acknowledge such a common bug. My software and everything is up to date and I've tried multiple restarts.

Any help will be much appreciated, thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

Hi @Sinaloa187 🙂

have you tried starting the download from Meta Horizon store on your phone?

Do you get the same error?

View solution in original post

3 REPLIES 3

Sinaloa187
Honored Guest

Anybody??

Hi @Sinaloa187 🙂

have you tried starting the download from Meta Horizon store on your phone?

Do you get the same error?

Ohhh I didn't even realize you could download trials from the phone.

This worked, thank you very much!

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?