07-21-202406:20 AM - last edited on 07-22-202407:22 AM by NolaBaby
Hi, I have a problem on my Meta quest 2. when i want to go into store or horizon it wont load. I checked i have a good internet connection an i have the latest update. Can someone pls help me?
Hi there again, @Lukmonster8! We're checking in to see if uninstalling and reinstalling both the Meta Store and Meta Horizon apps proved to be helpful. If it wasn't, please let us know by responding to our previous post. We can't wait for your reply!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi there, @Lukmonster8! We appreciate you reaching out to us concerning your inability to access your Meta Store and Meta Horizon apps. We'd love to lend you a helping hand, but before we can, please lend us one by answering the following questions to help us better determine your next best course of action:
Are you receiving any error messages or requests when attempting to access either the Meta Store or Meta Horizon?
If so, may you please provide us with a detailed description of what happens when you attempt to open them or a screenshot?
Are the Meta Store and Meta Horizon apps your only apps that won't load?
Have you ever been able to load the Meta Store or Meta Horizon apps?
If so, when did you notice their inability to load?
Have any changes been made to your Quest 2 recently?
If so, what were they?
We also kindly ask that you uninstall and reinstall both the Meta Store and Meta Horizon apps and let us know if they're able to load.
We're looking forward to hearing back from you so that we can work together to help you access your Meta Store and Meta Horizon apps! Thank you, @Das.Bearski for taking the time to help a fellow Quest owner, by the way!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi there again, @Lukmonster8! We're checking in to see if uninstalling and reinstalling both the Meta Store and Meta Horizon apps proved to be helpful. If it wasn't, please let us know by responding to our previous post. We can't wait for your reply!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
It's good hearing from you again, @Lukmonster8! It's even better to hear that you found a solution that worked for you. If you have any questions or concerns in the future, please don't hesitate to reach back out to us because we're always delighted to lend a helping hand. Have a wonderful day and a blast playing in VR!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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