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Meta Support???? Meta Lack of Support more like...

vicabazza
Honored Guest

It seems a few people have had a problem with their headset charging port overheating and even burning. This has recently happened to my headset... Noticed a weird smell then realised the charging port had melted and was trashed.

Got in touch with the support team, and after providing them with all the details and photos and proof they asked for their final word was that they cannot repair or replace the headset because I live in Greece which is "outside of the warranty coverage area...." .... Wtf? I didn't realise Greece was such a third world country, I thought we were part of the EU. And anyway even if we were a third world country I would still expect a little more "support" from meta support.

So meta doesn't want to help or recognise the problem with their dangerous and faulty equipment because I live in Greece. I've never heard anything so ridiculous.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi @vicabazza,

 

Here at Meta Quest, we take health and safety seriously. We understand that you have already contacted our support team regarding this issue and we ask you continue working with us for assistance. If your support ticket has been closed, you can use this link to open a new one: https://www.meta.com/help/support/

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

TomCgcmfc
MVP
MVP

@vicabazza  Sorry but if you don’t live in a supported country you’re out of luck mate.  Ok to rant, I feel your pain.

i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 32Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with Etsy lens mod and Index Controllers
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