Meta Support is Joking with me

[namaikati]

 wow, was it hard to register in this forum....couldn't do it from my verified account since it gives me this error from every browser i tried - so I tried registering with account linked to the verified one...interestingly enough, it is this account that needs the support anyway...
So, I contacted meta support via chat a week ago. They were just atrocious....no help at all and closed the chat...super rude
A few days later, I tried again - this time the experience was a lot better and I was promised support, but these guys haven't responded to the chat for 4 days now and the chat remains open so when I try to open a new one, I can't - it redirects me to the open one....and it seems this is the case with a lot of people, according to reddit

This is an automated message: Our specialised team continue to work on your issue 1074803144157806. We will contact you as soon as they have any updates.

Hopefully, meta will respond and help me from here. Let me know if I need to provide more information.

[MetaQuestSupport]

Hi @namaikati! We're so sorry to hear that this has been your experience, and we'd love to work with you to fix this.

If you get in touch with us over private message, we can gather up your account details and take a look at your case, hopefully to provide you an update or maybe a solution! We certainly want all our users to have the best experience possible, so please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Also, if there is any technical or troubleshooting support we can offer you here on our public forum, let us know! Whatever the channel, we're here to help.

[namaikati]

Did as you suggested. Will be waiting. Thanks

[MetaQuestSupport]

No worries, at all. We'll talk soon!