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Meta account Unsolvable code for received phone number

YoWoRingo
Honored Guest

Hello! I have the Meta account issues
I have successfully received double verify before
but after a few months I found that it doesn't work anymore
I tried to delete the original phone number to let me put the original phone number into double verify again
but after I tried I found that I can't receive the verification code from the phone number at all
and even I also deleted the Zero and other possibilities of the problem have tried
but I still can't receive any verification code
which makes me can't complete the double verify thing properly, please help me!

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hey @YoWoRingo! We noticed you were having issues receiving a verification code to your phone. We do want to help you as much as possible with this issue, and would like to collect more information by inviting you to send us a PM! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We look forward to hearing back from you and working together on this!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey @YoWoRingo! We were just checking in on you, regarding your issue with not receiving a verification code to your phone. We do want to ensure that you get the assistance you need, and let you know we are still here if you need us!

If you are still experiencing this issue, please send us a PM via the steps previously posted, so that we may further assist you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hazi999
Honored Guest

I have the same problem - an additional 0 is added after the +43 - so no 2FA verification is possible - pleas fix this:

Choosing dropdown for country (+43 in my case=Austriia), then I enter my mobile number 660....., then I save and when going back to the Info I can see that an additional 0 is added (+430660.... in my case). So I never get an code when verifying and cannot login then!!!!!!!!!!

What can I do?

 

TIA Robert

Hi there, @Hazi999! Not being able to access your Meta account due to not receiving the code for Two-Factor Authentication can put a complete halt to your VR experience. We want to help you gain access as soon as possible so that you can get back to enjoying VR gaming. In order to help, we will need you to send us a PM so that we can collect some sensitive information and provide you with support. Please remember, you must be signed into the community first to send us a private message. Let us know if you have any questions or concerns. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey again, @Hazi999! We haven't seen a PM from you yet and wanted to touch base again. Let us know if you're still needing some assistance with this when you get a chance, and please reach out in the future with any struggles or questions you have, we're all glad to help here!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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