cancel
Showing results for 
Search instead for 
Did you mean: 

Meta account blocked

Killer_Mika
Honored Guest

Ive already made a topic which was closed as you cant help with facebook/insta. But the problem is that the Meta account is blocked as well. I cant login as its blocked because of something that happened on facebook/insta due to hackers.

 

How can i get my Meta account re-activated. I bought games and have a subscription on there which is now blocked because of it.

 

please help with META, not the rest..

 

5 REPLIES 5

Killer_Mika
Honored Guest

Sorry, but this is getting ridiculous.. Im getting emails from meta that they cant help. Ive reported to facebook and to instagram that my account was hacked, with 0 response. Their live support seems to be unfindable.

Meanwhile the Recroom sub keeps running. My bought games are no longer available as i cant get the Oculus to login to my meta account. I made a new account to get support and sp far its not really support from anything that is related to Meta..

 

MetaQuestSupport
Community Manager
Community Manager

HI there, @Killer_Mika!

 

We understand that your Meta account has been compromised. We'd need some additional information which can bear sensitive information, and for this reason, we'd recommend you to private message us. To do that, select our name to get to our profile page, or click here. Please remember that you must be signed into the community first to send us a private message.

 

See you there!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Killer_Mika
Honored Guest

0 response? I thought you guys gave support 

Hi again, @Killer_Mika!

 

If you're having trouble sending us a private message, please let us know. Once again, to send a DM, Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please note you must be signed into the community first to send us a private message.

 

Keep us updated!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello @Killer_Mika again. We hope you are well. This is just a short follow-up message to check if you are still having problems. We are here to help you, so please do not hesitate to get in touch if you need anything.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?