Meta account can't download game(s)

[KRESS01]

Hey there, I just got the VR QUEST 3 yesterday. My 13-year-old son set up the account in his name, and now I'm facing an issue where I can't download the WRAFT 2 game because it's tied to his account.

To resolve this, I decided to create a new account so I can download WRAFT 2. However, Meta is asking me to pay for the game.

I'm not sure whether I should delete my son's account. But if I do that, I'm concerned about losing all the games we currently have. Will I be able to re-download them if I delete his account? Additionally, will I be able to get WRAFT 2 for free?

I would greatly appreciate any assistance or advice you can provide. Thank you!

[MetaQuestSupport]

Hey @KRESS01! We see you are having an issue redeeming Asgard's Wrath 2. We don't like the sound of that, and we truly empathize with your excitement to play the game. We are committed to helping you resolve this matter as quickly as possible. We do want to let you know that we take our users' privacy and security extremely seriously here, and our policies regarding how we can view that information reflect this. Due to the nature of this issue, we ask you to PM for further assistance with this issue.

To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hey there @KRESS01! We wanted to follow up and see if you still require assistance with redeeming Asgard's Wrath 2, or if you've managed to find a solution. Feel free to reach out and let us know, as we're always here to help. We're excited to hear from you!