08-23-202406:08 AM - last edited on 08-23-202406:22 AM by KaminasWife
Hi,
Following a long and horrible to and fro with email meta support, I finally got everything "resolved" by way of agreeing that Meta would provide my son with $100 of Quest cash to replace the games that they lost.
They then sent the questcash to his account - but he cannot spend it - because they sent it to an account for an under13 year old. They should have sent it to my account so that i can purchase games for him. Im getting ignored on the email chain now - probably because its been marked as "resolved" - even though it isnt.
Oh no! This doesn't sound right. We can certainly take a look into this for you!
We invite you to message us privately so we can investigate this further. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We look forward to hearing from you!
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And as expected, the "solution" is for MetaQuestSupport to forward my details to the email team... which are the very team that have been ignoring my emails for over a month. Not a great deal of help tbh.
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