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Meta account mistakenly permanently suspended, please help

ELJones2001
Honored Guest

My Oculus account was permanently suspended about a month ago. This message told me to contact Meta support. No reasons given for the ban. No emails from Meta on the subject. I submitted multiple tickets through Meta support and did not hear back.

I am a Unity developer and I use oculus for my work which I am now not able to do, I am having to make new accounts every week in order to continue my development. If anyone has any advice or could help me get in contact with Meta that would be great.

Please help Meta. For such a mega-corporation I would expect them to send users reasons for blocking them from using their products/experiences. I'm sure this was a big mistake but the lack of support is unacceptable. 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey hey @ELJones2001! Thank you for reaching out to us in regards to this matter. We're sorry this issue is ongoing for you and we would love to look into this matter. Shoot us a PM so that we can continue to better assist you with getting this resolved. At this time, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!

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