cancel
Showing results for 
Search instead for 
Did you mean: 

Meta account suspended for not verifying by November 22nd.

KatieLynn713
Honored Guest

I am sending this on my husbands behalf. He has been a VR user since the original Oculus Rift days. He hadn't used his VR for quite some time and he went to go back to using it and was prompted to verify using a code. Its obviously passed November 22nd so I assume that is why he cannot log into his meta account. After checking facebook it shows the account is pending deletion, when I click cancel deletion it says "confirm your meta account to change x setting" The only option to click is "Testing". During or after this message he cannot log into his meta account. He has a lot of game licenses tied to his account and he is not wanting to lose all of the money that was spent on them. Is there anything that we can do? Please help before he loses everything.

2 REPLIES 2

KatieLynn713
Honored Guest

To not send any personal information his meta account name is Flint Town if that helps at all.

KatieLynn713
Honored Guest

KatieLynn713_1-1737934466162.png

 

This is the only option that does nothing

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?