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Meta account wrongfully suspended

AccountRecovery
Honored Guest

My Meta account email: (redacted) user name: (redacted) was wrongfully disabled/suspended. I would like to appeal for the wrongful suspension. I have tried many times and have gone through many rabbit holes to appeal for my account to be reactivated but have not successfully to do so. Please reactivate my Meta account. I can prove my identity and I can prove that I did not do any wrong for my account to be suspended. Thank you.

9 REPLIES 9

MetaQuestSupport
Community Manager
Community Manager

Hey there @AccountRecovery, we would love to provide some information about this. For details regarding account suspensions, please review the email that would have been sent to the email on the account. Also, please be sure to review the Code of Conduct for Virtual Experiences.

If you are still having issues with an account suspension after a timed suspension has expired, please send is a PM so we can look into it further.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I messaged you about my issue if you can respond to it or read it thank you

Hey there, @myryguy05.got.suspended.2023! We're so glad to see you've sent us a PM regarding these account issues! When you get a chance, please get back to us there! We want to do everything we can to ensure your VR gaming experience is thriving, so we'll be very happy to hear from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi.... My account also suspended and showing my connected meta account issue. but I had no meta account(I cant remember). and due this you suspended my FACEBOOK and Insta account. and I cant find the way to appeal on this. Unfortunately I dont know what is the reason. my ID : a************@gmail.com

Hi Ayon, have you tried appealing the decision by logging on to your Facebook account?

I cant log in inside my FB account. whenever I try to log in, is show me on page that contain this only.... and I cant do anything from that link. 



We've suspended your account
Your account was suspended because your linked Meta account doesn't follow our rules.
Log in to your linked auth.oculus .com account to appeal our decision.
Download Your Information
 

ADHenchD
Expert Protege

Get support here,

Let me know if this helps!

ShiroTenko
Retired Support

Hello everybody, I'm just jumping on this thread to provide y'all with this thread link here that seems to be about the Meta account situation @AyonIbrahim is running into. 

If you you are getting the exact same message as them with the "auth.oculus.com" at the bottom, I highly encourage you to check out that thread as new information is being updated there.

 

Also, if you are only having Facebook or Instagram account issues that aren't related to your Meta VR account, then please visit the Facebook Help Center and Instagram Help Center to get proper assistance, as we have no methods of contact or assistance from our end.

Thank you greatly for your understanding!

“There are only four rules you need to remember: make the plan, execute the plan, expect the plan to go off the rails, throw away the plan.” -Leonard Snart.

Anonymous
Not applicable

Losing clients every day while suspended wrongfully

Facebook account (sahrans@gmail.com) Business Page (Kansas city properties)

On 4/4/2024 I scheduled a minor marketing campaign for a fee through fb. 24 hours later my account was suspended and locked out  " Your account was suspended because your linked Instagram account 42irl9a9pet6nkuoz doesn't follow our rules." and I have no way to find out the exact reason for the suspension aside from general verb-age. Instagram not showing any violations on my account. Unfortunately my business page is also suspended thus I will lose clients. Understanding there is no regular avenue to reach out to Facebook to resolve the issue in a reasonable time. I did not add any accounts nor post anything ever on Instagram, so I assume my account was hacked. I did go in and changed my password on Instagram this yesterday. Please let me know asap as I paid you to advertise for my business account on fb and some $$ already charged to my Paypal while being suspended?? !!! And now I cannot see the result of the marketing campaign. I sent emails to appeals@fb.com and disabled@fb.com with no luck. Frustrated !!! thx

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