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Meta are a shambles

Honored Guest

My meta quest 3 wasn't working as it wasn't finding any wifi. A month ago meta gave me a label to send it back and said as soon as they have it they will ship me a new one. Since it has been shipped I have been in touch countless times asking where is my new console and have been told so many times it has been escalated. Can someone just take ownership and help please ********* . Also Czerine needs firing she just ended my chat because she has no answers 


Community Manager
Community Manager

Hi @Timminsl1. We really appreciate you sharing your experience with the community, and we would love a chance to make this right. In order for us to look into this further, we will need to securely gather your account and device information in a private message. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us. Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Community Manager
Community Manager

Thank you so much for following up with us. We will be addressing this via PM now. Please keep an eye on your messages for an update!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey, thanks for privately messaging me the same thing the live chat have said for the last month! This is very much a priority... laughable service.

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