cancel
Showing results for 
Search instead for 
Did you mean: 

Meta button only opens store page, no taskbar

Jagua2
Honored Guest

When I press the Meta button on my controller, it only opens the store page. Unlike in this example image there is no taskbar. This means I can't access my library/settings/do anything at all! Attempting to close/minimise the store menu just repeatedly reopens it!

I have factory reset the headset multiple times, tried disconnecting and reconnecting my account. I've even tried making a new Meta account and linking the headset to it but to no avail.

Any advice is greatly appreciated!

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi @Jagua2! We understand how important it is to access your apps and we'd love to assist you with getting this resolved. When you get a moment, we'd like for you to send us a PM. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Jagua2! Just checking in with you about your issue with the universal menu bar for your headset. Please reach out over a private message if you still need assistance with your reported issue, and we will be happy to work with you to get that resolved. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?