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Meta button only opens store page, no taskbar

Honored Guest

When I press the Meta button on my controller, it only opens the store page. Unlike in this example image there is no taskbar. This means I can't access my library/settings/do anything at all! Attempting to close/minimise the store menu just repeatedly reopens it!

I have factory reset the headset multiple times, tried disconnecting and reconnecting my account. I've even tried making a new Meta account and linking the headset to it but to no avail.

Any advice is greatly appreciated!


Community Manager
Community Manager

Hi @Jagua2! We understand how important it is to access your apps and we'd love to assist you with getting this resolved. When you get a moment, we'd like for you to send us a PM. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Community Manager
Community Manager

Hey there, @Jagua2! Just checking in with you about your issue with the universal menu bar for your headset. Please reach out over a private message if you still need assistance with your reported issue, and we will be happy to work with you to get that resolved. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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