12-19-2024 05:03 PM
Ive tried to reach out to Meta Quest Support. Unfortunatly Meta cant remove a hackers Meta Horizon account thats linked to my own Instagram account!
Ive followed all the steps on the Instagrams hacked account steps! And its just a big loop hole going in circles. Straight back to the help centre.
My instagram acc is disabled because the hackers Meta account on my Instacount. Its so fustrating. Ive also provided all the evidence provided but no help anywhere.
My instagram account has alot of personal information and photos. Im so upset of it all.
12-19-2024 05:06 PM
Hey there,
Please send us a DM and we can support you with this issue!
12-19-2024 05:09 PM
Thats the thing.
Ive already done that few days ago. And the case is getting no where. The consultants told me to go through the Instagram help centre and follow the steps of hacked account.
All the emails from Private messages and personal email messages from Meta. Is not resolving or can Restore my account back! Im getting no where. My instagram is still disabled. Because the hackers Meta account linked.
12-19-2024 05:12 PM
Hey there,
We understand that you have attempted to resolve this previously and we would like to assure you that we would love to help. Please reach out to us either by DM or on the official Meta Help Center and we can help further!
12-20-2024 12:42 AM
I understand everyone’s frustration, I’m in the same boat. Hacker created a Meta account attached to my accounts. How do I DM support for help?!
12-20-2024 12:44 AM
No one can help apparently, ive been going around in circles with Instagrams step by step help centre and emails back and forth with Meta.
12-20-2024 12:56 AM
Hi @7lily7 We completely understand how important it is to ensure you're able to regain access to your accounts.
To send us a DM please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
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