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Meta code keeps on resetting when I put it in correctly

AarontheAngel
Honored Guest

When I go to the link and put in the meta code and then it says that I can go back but when I look back into my oculus it says the code had a error and that I have to put it in again.

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hello Aaron! We see you are having difficulties with inputting a pin for your device. We can understand how inconvenient this can be for anyone. Let's try troubleshooting steps!

 

Here are some few steps we'd like to ask of you:

1. Can you let us know if you're setting up the device with the same account on the app? You can double check at https://secure.oculus.com/my/devices/.

2. If you are in fact on the wrong account, this link auth.met.com/settings can assist you with logging out.

3. Now try logging back in with the right account or you can completely start over using a different login information by factory resetting your headset.

 

Really hope this was helpful! Let us know the outcome so we can provide more assistance if you need us to.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!