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Meta doesn't recognize my email

QuafyMcDingleBerry
Honored Guest

Hello, I am trying to set up a meta-account and every email address I try it keeps saying "It looks like there isn’t an account associated with -----------@gmail.com. Make sure you use an account given to you by your organization (for example, your university or the company you work for". I don't know what to do. 

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there! 

 

Thank you for contacting us. We can see that you are having some trouble setting up your Meta Account and we want you to get into the Metaverse as soon as possible to see what it's all about!

 

We suggest that you contact our dedicated Support Team directly from the official Meta Quest Help Centre website and they'll be happy to help you further.

 

We look forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Usama5
Protege
  1. Check Your Email:

    • Ensure you’re using the correct email address associated with your organization (e.g., work or university email).

  2. Contact Your Organization:

    • If you’re unsure which email to use, reach out to your organization’s IT department for assistance.

  3. Create a Personal Meta Account:

    • If this is for personal use, sign up with your personal email.

  4. Clear Cache and Cookies:

    • Clear your browser’s cache and cookies, then try again.

  5. Contact Meta Support:

    • If the issue persists, visit the Meta Help Center and submit a support request.

Usama

christopheramadi.2025
Honored Guest

I have tried several times but it still not working. 

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