cancel
Showing results for 
Search instead for 
Did you mean: 

Meta for Work - Subscription

mrmango6
Honored Guest

I'm trying to set up a Meta Work account and subscribe to managed services.  I will not accept a payment method and I cannot find a single way to get support or help.

I've submitted multiple inquiries to sales and have yet to get a call.  

Regretting my purchase at the moment.

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hello @mrmango6 !

 

We can see that you have some issues adding a payment method in Meta for work. At Meta Store Support we provide support for Meta Quest products and services only; so we are not able to assist you directly with your issue.

What we would like to do though, is point you towards the form that you can use to request a review of your account: Meta for work.

 

They will be able to help you. In the future, if you run into issues related to Meta Quest products and services, please feel free to contact us. We will be happy to help you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I've submitted on that form 2 times in the last couple days and nobody has reached out to me.

Hello @mrmango6!

 

We understand that it is frustrating when you don't get a response for the issue you are facing. Unfortunately, us at Meta Quest Store Support doesn't have the tools or accessibility to look into this further. We will suggest you to contact Meta for work in the link we have provided before. They will be able to look into it further for you.

 

Hope you have a nice day ahead!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?