Meta gift cards saying suspicious acrivity

[FitIsntStarFox]

Hello, this account is my son's, and for Christmas he got a few gift cards from his family. I put in all the gift card numbers, and by the 4th code, it said my IP address was temporarily blocked due to suspicious activity. I tried a few more times, and after 6 hours or so, the code was finally allowed to be typed in. Then he got 1 more code from a different family member, and that code said the same "suspicious activity" crap. It's now been 2 days, and it still says it's blocked and won't let me input the code. It's a little more suspicious to me that a company takes people's money for gift cards, no problem, but then when it's time to apply those codes to accounts, it won't let them.

[zoooch25]

This is happening to me as well. Tried 12h later to no avail.

[MetaQuestSupport]

Hey there! We see you're having issues with getting your gift card redeemed. This isn't the experience we want you to have, so let's see what we can do to get this sorted out! We may require some sensitive information in order to look into this, click here or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message!

[MetaQuestSupport]

Hi again! We wanted to touch base with you and see if you still need assistance with your gift card. Let us know, we're here to help!

[zoooch25]

Hi! I switched to my phone over a different IP address and was able to redeem the last gift card.

[MetaQuestSupport]

Awesome! Thanks so much for the update, we're so glad to see you were able to get your gift card redeemed. Please don't hesitate to reach out if you ever need assistance, and happy gaming!

[MrTitanio]

Hi! How exactly did you do that because I did and still blocked my IP.

[Anonymously88.VR]

We are having this issue too. I reached out weeks ago and all I get is an email every 3-4 days saying that a new person is looking into this and nothing else ever happens!

[MetaQuestSupport]

Hey there, @Anonymously88.VR! Seeing suspicious activity on your gift card is definitely not something users should be experiencing. We would be more than happy to look into this issue further so you can use your gift card without worry! So we can get a better understanding of what you're seeing, could you please provide us with a picture of any warning messages you see about this? Please provide the picture whenever you can!

[Anonymously88.VR]

We tried changing physical locations, resetting our router and vpn apps to change our ip address and nothing has worked.