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Meta headset not turning on

pico.111248
Honored Guest

I need help with my oculus its not turning on and i know its charged can someone help plz

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Here to help, @pico.111248! Are you able to see the green light once fully charged for 2 hours? How are you for certain that the device is charged? Other items to consider before we diver further down:

  • Try removing any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.)
  • Hard Reboot the headset
    • Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound

We'll stay tuned and conduct a factory reset if issues persist! Keep us posted.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey @pico.111248. Just swinging back by to see if you had a chance to troubleshoot the device and if there was any success at resolving things or not. No rush. Shoot us a message when you get around to tackling the issue. Hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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