I got a notification in my activity feed in meta app for a free month of horizon. I go to click it and it tried toncharge me for the month. I talked with Elijah first who called me a liar and a scammed, and refused to honor my free month citing it expired a year ago lol. Then I get Jane or shoukd I say Karen. Bith of these agents shoukd nit be employees here I saved bith transcripts. Both refused to honor my free month or even offer store credit to redeem it that way. I have never felt so mad and embarrassed by a company I have to put up with to play my games. I'm telling you this now when the new headset comes out from valve I am done with meta absolutely done. Thier garbage customer service has ruined vr gaming for me and I will be posting the transcripts online for all to see. What a joke I hope you learn to support your clientele in the future and notntreat them like criminals for trying to redeem an offer! Never again!
I'm sorry you had a bad experience! I'm going to move this post over from the Developer Questions forum to the VR Users forum, but the team over there should be able to pass on your feedback.
