11-01-202403:38 PM - last edited on 11-01-202403:42 PM by OMOTO
I had a fan issue with my headset and returned my headset and controllers based on the email instructions. I was even told to remove the batteries from the controllers, which I did. When they returned my headset, they did not return my controllers with it and I’m having issues contacting Meta for support in getting my controllers back. Not sure why they would keep your controllers knowing they’re needed to operate and play games on the headset. Any help would be greatly appreciated in how best to resolve this, thanks.
I just wanted to give you a heads up that I've removed the image you attached as it contained some of your personal information. I've forwarded this on to the support team, they will be in touch shortly.
We're just checking in to see if you still need help with your return mix-up issue! We want to make sure this is resolved properly.
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