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Meta link app Error with meta3 after upadte

dragon.662555
Honored Guest

A few days ago,  I updated pc link app and I have a problem with pc link from that day.

*Issues :

1. Executing pc link app,  it takes 10 min to show pc link home view. If I press other menus, like usb test or logout, it doesn't response for about 10 min. But after 10 min, it works. Haha.

2. metaquest3 is loading infinitely with 3 dot loading view. Sometimes, succeed loading. But I can just see 3d meta logo in black screen.

3. If I execute  vr app,  it is executed after 10 min but isn't shown in meta3 screen.

*Other trying :

I tried to do a lot of things to solve this problem.

I found out the one method to link to pc fastly.

1. Log out in  pc link app.

2. Reboot pc.

3. Execute meta pc link app.

4. Within a few seconds, can open pc link app.

5. In meta3, you can see the gray grid view. It says 'plz lon in'.

6. Log in with meta pc link app.

7. Execute app which you wanna.

 

* Conclusions:

Meta link app has the problem with login.

 

Plz fix this problem or let me know other solution.

 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi there,

 

Thanks for for reaching out to us. We would loved to look into this Link issue for you but to do so we would need to gather further information. Could you please reach out to us via private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We look forward to hearing from you! 

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