05-12-2025 01:17 PM
I have a lenovo yoga pro 9i gen 8 laptop with an NVIDIA GeForce RTX 4060 GPU. Just as the title says immediately upon attempting to connect to the laptop via the meta link app, my headset immediately closes the connection. The connection has worked perfectly fine in the past, so I have no clue as to why it is acting up now. This has started happening right after I got a new mouse, but unplugging that had no effect. I have tried updating my GPU drivers to the latest ones, disabling my laptop's ability to turn off usb ports for power saving, ensuring that the oculus client uses the correct GPU, terminating and restarting meta and oculus processes using task manager, and even unplugging all of my other devices, such as my mouse, keyboard, and even my monitor. This has come with varying levels of success, for instance the connection worked perfectly fine for a day then immediately reverted to the previous non-operational state. I am currently at a loss as to why this is occuring, so I have used the log collection tool and am asking for help here. Here is a pastebin with the full autoanalysis from the log collector: https://pastebin.com/r0tRQ23X
Solved! Go to Solution.
05-15-2025 02:27 PM
Meta support has helped me greatly. I will post the solution that has worked for me below:
Manual Uninstall.
This is a method for uninstalling the Meta Quest Link app to ensure all relevant data has been removed from the computer. The normal uninstaller may not remove a file that is causing problems, so this is like a "factory reset" for the Meta Quest Link app.
Please also attempt disabling Riot Vanguard as this running as a start-up program could possibly interfere with the connection.
05-12-2025 01:18 PM - edited 05-12-2025 01:21 PM
Forgot to mention that I have also attempted to reinstall meta link three times over with no changes at all. Also my RAM is 16 gb.
05-14-2025 05:07 AM
Hi there @gamer1.419907,
We see your PCVR experience has come to an abrupt halt due to connectivity issues with Meta Quest Link and we definitely intend to look into this for you. While we appreciate the troubleshooting steps you have executed so far, we'd request you to send us a PM allowing us to gather more details around this and provide alternate solutions.
Please remember, you must be signed into the community first to send us a private message.
05-15-2025 02:27 PM
Meta support has helped me greatly. I will post the solution that has worked for me below:
Manual Uninstall.
This is a method for uninstalling the Meta Quest Link app to ensure all relevant data has been removed from the computer. The normal uninstaller may not remove a file that is causing problems, so this is like a "factory reset" for the Meta Quest Link app.
Please also attempt disabling Riot Vanguard as this running as a start-up program could possibly interfere with the connection.