I sent in my ID i got an email back said they accepted the ID and i should be able to log in. Once i try to on the headset it asking for a device code. then when requesting one says "an error has occurred please try again" i contact support they tell me my warranty is out of date and to buy a new one. So now I have a headset which doesn't work and they have my photo ID . Is it me or did the company just trying to scam me into buying a new one?
Hey hey! Thank you for giving us your insight regarding this matter. We aim for all our users to be able to navigate through their devices as smoothly as possible. Therefore, if you can please shoot us a PM so that we can collect sensitive account information while keeping it safe from the public eye and look into this further. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Remember, you must be signed into the community first to send us a private message. we can't wait to hear from you soon!
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I've been in contact with customer support. They have assured me that "they did not break anything" and that " my warranty has expired" so there's nothing that they are willing to do to help me. I requested a supervisor to see if i can't more information and I was told "ill notate that on your account" then disconnected the chat. Ill try the link you send me. I hope it helps. nobody else ive spoke to has .
Hi there, @Vper0909. Being locked out of your account is an experience we don't want for any of our users. We know how important it is for our users to have access to their accounts and information. We do also have to follow certain verification guidelines for the safety of our users. With that being said, we can certainly look into this further for you. Due to the nature of the issue and the information we'll need to look into this, we ask that you please send us a private message. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to talk to you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
The link you sent me finally got back to me days later just to tell me they wont do anything at all. Hello Jared,
Thank you for your swift response. I hope this email finds you well.
My name is Chandray and I'll be assisting you on behalf of my colleague to ensure a timely response.
Thank you for providing us with the requested information.
After reviewing your information, based on the purchase and activation date, we confirmed that your device is out of warranty. Due to this, we are unable to issue a warranty replacement for your device [**************].
We truly appreciate you for being a loyal customer. We would like to offer you the opportunity to purchase a refurbished replacement through the Meta Out of Warranty program. If you are interested, please tell me so I can start the process by sending you an email with the price details, and a form where you can provide your payment information and shipping address.
If you are not interested in this program, we encourage you to check out the new generation of VR products we have to offer at ~insert website~
The replacement device costs $169.99 USD / $229.49 CAD .
Kindly let us know if you would like to proceed.
I look forward to your response.
Kind regards, Chandray Meta Store Support
Zero reasons whats wrong with it . So yes ive been scammed into providing my person information to the company and still cant use my device.
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