05-31-2024 09:29 PM
Hey guys my friend @mojimeatballguy375 told me he booted his headset but the logo filpped upside down and he asked me if it was normal I said no because the oculus/meta community has that never happened to their headsets before so if you could help him that would be amazing
06-01-2024 12:20 AM
I just factory-reset less than an hour ago on a Quest 2 and didn't have the logo flip.
I imagine it could happen when Guardian kicks in. I've seen quick random flips a few times over the years Standalone and PCVR and didn't think much of it. Clearing Guardian data and re-setting it up might help.
06-01-2024 01:34 AM
Also @mojimeatballguy375 said the meta logo was red one time when he was fully booting up after he booted off
06-01-2024 04:59 PM
Hi @IdkV4id! Thank you for bringing this to our attention! Thank you @Espionage724 for your feedback! We truly appreciate your troubleshooting steps!
@IdkV4id Is your friend still able to properly use their device? Are they having any issues? We look forward to hearing back from you soon!
06-01-2024 10:55 PM
They are
06-03-2024 12:12 PM
Hey there, @IdkV4id! What specifically are you looking for help with? If your friend's headset is functioning normally, other than a logo displaying upside down once, there's not much that we would be able to do. They are welcome to report that to the developers if they want it to be looked into.
06-04-2024 12:30 PM
Hey, we wanted to check back in here to see if you needed any further assistance. Please don't hesitate to hit us up!
06-06-2024 08:45 PM
Oh yeah and he’s also experienced black screens but he’s Randomly moving in the game and flashing lights and one Time he could not use his headset for a long Time because he was in the update screen but no bar he couldn’t use it for 1 month straight and his headset stopped doing that in April
06-06-2024 09:22 PM
We love your enthusiasm @IdkV4id! You're a great friend to let us know about your buddy's headset troubles. Please let them know to reach out to us either here or at our Support Page, so that we can take a closer look for them!
06-06-2024 09:59 PM
I will
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