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Meta money/bucks

THahn4991
Honored Guest

Ok, I’m a technology dummy. My son and I loaded $25 of meta bucks into the account from a meta gift card. He then tried buy some shiny rocks with that $25, but instead it bought $25 more meta bucks and billed our card $25. He now has $50 meta bucks showing.  He wants to buy shiny rocks but we can’t figure out how to do so using meta bucks from the $50 it shows on our account. It keeps taking us to where we would have to use our credit card again. Please………… Help is appreciated. 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there! 

 

We understand that you're having issues purchasing a game on Meta Horizon Store. Also, it appears that the account isn't supervised. If you could DM us, we'd be able to assist you further. The reason we're asking you to private message us is, in order to effectively assist you, we'd need some information that can bear sensitive information. For this reason, we'd want you to send us a DM.

 

Please select our name to get to our profile page, or click here. Please remember, you must be signed into the community first to send us a private message.

 

See you there!

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MetaQuestSupport
Community Manager
Community Manager

Hi there!

 

We're just reaching out to see if you still need support as we haven't heard back from you yet.
If you do still need help please feel free to get right back in touch with us and we'll be happy to work with you on resolving your issue.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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