Has anyone else experienced such abysmal service from Meta “support”
Have had to return around 6 or 7 products now in 18 months and be happy with refurbished products. Finally upgraded to meta quest 3 thinking this may solve the ongoing issues with my quest 2. Had it for just over 30 days and had an issue which meant I needed to send it back for replacement… again a refurbished product except this time the refurbished product didn’t work straight out of the box…
Was promised a brand new kit by their “specialist” team and I returned the faulty device yet again using the shipping label they provided. Have had nothing but issues trying to resolve this with their support team ever since, coming up on 3 weeks since I returned the faulty product and I am yet to receive an adequate update and after following up almost every day and being asked the same questions over and over again (like being asked to provide proof of shipment and shipping label when this has been provided multiple times (AND IT WAS THE LABEL THEY PROVIDED ME SO ONE WOULD THINK THEY HAD A COPY OF THIS?!?!) they have now said that the return was received 2 weeks ago but the replacement device will be refurbished and not brand new as promised (when they finally send it).
They also have not come through with the promise of a credit on my account for all the inconvenience, which to be honest was dismal anyway at only $70 for the 6 weeks I have now been without a headset I owned for less than that time.
I don’t see why it’s so hard for them to abide by Australian consumer law and just give me a refund.
"Has anyone else experienced such abysmal service from Meta “support”"
The short answer is yes. Multiple support requests and always the same experience.
I have been gathering evidence of their various violations and will be making submissions to the ACCC when time permits, and I encourage you to do the same. See my other posts on this subject for some valuable resources regarding Australian Consumer Law.
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