Meta not honoring one year warranty

[bigOLmac]

Meta does not stand behind their workmanship. Do not buy, go with Sony Playstation VR. The Meta Quest VR device will break, and Meta will not honor their one-year warranty.

Bought our son Meta Quest 2 in April 2024, in Nov 2024 both controllers stopped pairing with headset, both controllers lose tracking constantly, and both controllers battery covers will not stay on since the tiny little think plastic tabs to keep them on break off. The faceguard also is thin plastic and cracks which once it cracks, either will not stay on the headset or the crack will cut your kids face so you must take it off.  The defects in the MQ2 are from poor craftsmanship since the items broke due to normal use wear and tear.  The controllers are going to be dropped by the kids, its going to happen and Meta knows this which is how the controllers broke and the faceguard is constantly grabbed when you pick up the headset which is how it cracked.  This is normal intended use. 

We contacted Meta in Nov 2024 about the one-year warranty to replace these items which Meta ran us through a gauntlet of obstacles.  First, they asked for serial numbers on each part and asked for many pics of the parts, then asked for videos, then asked for closeup pics.  After submitting everything they requested, silence.  Didn’t hear from them until we reached out in late December 2024 which they started the same process again of asking for pics/vids/pics.  We submitted them again, and again silence. 

We followed up with Meta in January 2025, and again using a canned response they asked for pics/vid/SN. I waited a week and then followed up with them again and Meta says it’s not under warranty, but I can purchase the items through their out of warranty program.  After going back and forth again with Meta, they agreed the product is under warranty within the one-year of purchase but Meta now says they will not replace any of the items. 

Shame on Meta for not standing behind their product integrity. 

Do not buy Meta Quest devices, they will not last one year and Meta does not care. 

We are a family of gamers and will stick with Sony Playstation from now on, since they stand by their products and care about the customer/user experience.