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Meta parent and child account issues


Is anybody else having ISSUES GALORE with this parent account? 

I've never known something to be this ridiculously difficult and stupid in my life. 

My AUTISTIC son cannot access his account, that we have spent hundreds of pounds on, despite jumping through every hoop Meta have launched at us. 

I have sent MY ID in TWICE. My son doesn't have any. He's a child. 

I was even asked to verify my bank account, which I did. 

Nothing. Absolute sweet EFF ALL. Account still suspended and back and forth emails for THREE MONTHS have proved useless. They keep telling me the issue is solved and the case is closed.

The issue will not be solved until the account suspension is lifted. 

I'm at my wits end, and the stress of my DISABLED child getting angry and upset is something that can be completely avoided if Meta pull their finger out! 

I can't believe how bad this actually is. 

And to top it off, they delete almost every comment I make on Instagram when they violate NO rules and don't promote ANYTHING of a harmful nature. Yet another thing they have touched and broken. 


Community Manager
Community Manager

Hey there, MetaIsDogPoo! We're sorry to hear this is happening to you and your son, we would love to help out. In this case, so we can check it out do you have a Support case number? 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Case number is 06891378


We have added a note on your support case so they can further help you out! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

By further help me out you mean email me more nonsense then tell me they have resolved it, when they haven't, and then tell me the case has been closed?! Again!!! 

I'm taking this further. I've had enough 

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