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Meta password

okeyone
Protege

I cannot login to my account. I got an email said changes were made but I don't know what to do. I ask support but no help. I don't want my Facebook to be associated with my Meta account. Is there a way to do this?

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hello there! Thank you for bringing this to our attention. We aim for all our users to be able to navigate through their devices as smoothly as possible. Therefore, we will be happy to look into this for you, as we understand this can cause some questions. If you can, please shoot us a PM so that we can collect sensitive account information while keeping it safe from the public eye and determine what is causing this. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We can't wait to hear from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello there! Thank you for bringing this to our attention. We aim for all our users to be able to navigate through their devices as smoothly as possible. Therefore, we will be happy to look into this for you, as we understand this can cause some questions. If you can, please shoot us a PM so that we can collect sensitive account information while keeping it safe from the public eye and determine what is causing this. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We can't wait to hear from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, @okeyone! Just checking in to see if you still need assistance. Please make sure to reach out using the private message instructions above, and we will be happy to get this looked into further for you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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